Refund Policy

Refunds are not available in the following cases

1. The client opts for a custom design solution.
2. Approval of initial draft or design concept.
3. Occurrence of revisions
4. Upon cancellation of a project based on any reason unlinked to our organisation.
5. Customers’ lack of communication or unavailability for two weeks.
6. Upon hiring another party to complete the same task.
7. Inadequate project briefing may affect refund eligibility.
8. Upon the customer’s demand for a complete redo of the project.
9. If the client approves the animation or requests a revision.
10. Refund requests must be submitted within the “Request for Refund” time frame
11. Reasons like the change of mind, disagreement with partner or anything unrelated to the company will not be entertained.
12. Once a service, like a website, is live on your production.
13. if third-party interference negatively impacts the project beyond our control.
14. Refunds are inapplicable on service packages or bundles.
15. Refund claims must be submitted within 30 days of the purchase date.
16. Services like Social Media, SEO, Domain Registration, Web Hosting, and consumed man-days are non-refundable.

We hope the above pointers clarify our refund policy. Feel free to contact us if you have any questions or concerns.

All refund requests must be submitted through the company’s support department. Based on user agreement violations, TheDesignLogic.com may approve or decline refunds.

How can a customer claim his refund?

For a refund request to be quickly processed, the following conditions are required to be fulfilled:

1. You can file a refund request by contacting us through our contact page.
2. A valid complaint will be immediately addressed under TheDesignLogic’s revision policy. Additionally, an email regarding approval of the request will be issued from TheDesignLogic’s refund department.

Disclaimer: After receiving a refund, the client or party shall have no rights to any design or drafts supplied by TheDesignLogic.